Our Terms of Service have been written in order to protect our clients and ourselves to ensure we deliver a stable, reliable product and quality network. We ask that you read our policies so that you can assist us in keeping our servers and network free of abuse, which will ensure quality performance for everyone.

Email Purge Policy

  • Purpose of Policy:

    To establish guidelines for automatic removal of older mail items in the Sent Items, Junk Folder, and Deleted Items folders. Automatic purging will maintain the client email databases, limit disk space usage, and reduce possible corruption.

    This Email Purging Policy only applies to shared and reseller Windows Hosting clients.

  • Smartermail (Windows Hosting)

    Deleted Items - 30 MB:

    The items that are marked for deletion are placed in the Deleted Items folder. When the deleted folder exceeded 30MB, the oldest email will be automatically removed. These items cannot be restored easily; therefore it is critical to mark only the items that need deleting.

    Junk Items - 30 MB:

    Junk folder is where all your emails which been filtered as SPAM are kept. When the Junk folder exceeded 30MB, the oldest email will be automatically removed. You are advised to review your Junk folder frequently.

  • How to prevent email been auto purged?

    In order to maintain mail past the date limitations, establish automatic archiving to a specific directory on your personal computer or within another folder in your mailbox before the dates indicated above. Please contact support@exabytes.com for assistance.

Client's Testimonials

  • " Thank you for you and your crew's help because finally i successfully redirect the domain to my blogspot today. Good job exabytes' crew! You are the best! :) "Kevin Tain
  • " This is another reason why exabytes been around for so long and why we customers love em so much. rock on! "fuNky (RS Gusto Trading Enterprise)
  • " In my (soon to be 2 years) hosting/domain renewal with Exabyte (Malaysia), I have not ceased to be amazed by the efficiency of the ticketing system. Tickets are replied the moment they receive your queries irrespective of which department handles your tickets. Another amazing achievement is how well the various departments cooperate to solve a client's problem. I would recommend Exabyte to all Malaysians intending to have their own hosted website as long as they can maintain this tradition of excellence. Special thanks to SH Neoh also for his/her rapidquick reply in solving my queries. "Jo @ BerryBerryEasy.com

More testimonials →

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